Impact of Artificial Intelligence on Diversity, Equity and Inclusivity

Impact of Artificial Intelligence on Diversity, Equity and Inclusivity

Artificial Intelligence (AI) is reshaping the modern world at an unprecedented pace. From automating routine tasks and enhancing productivity to enabling personalized services and advanced decision-making, AI is transforming industries, workplaces, and societies. As organizations increasingly adopt AI technologies, an important question emerges: How does AI impact Diversity, Equity, and Inclusivity (DEI)? While AI has the potential to advance fairness and create opportunities for underrepresented groups, it also poses significant risks if not designed and governed responsibly.

Hence, on 1 Jun 2026, Dr. Jenny Tan, the founder of ISACA SheLeadsTech Singapore Programme conducted a virtual round-table discussion with its SheLeadsTech Ambassadors to discuss about this topic. This article captures the key discussion points highlighted in the round-table discussion and included some research materials.

At the beginning of the discussion, participants were asked about the adoption rate of AI at work. Not surprising to note that 100% of the participants indicated that they have started using AI at work and in their personal routines. However, everyone also indicated that they are currently using AI like using search engines and some have started using AI to help prepare documents.

One of the greatest opportunities AI presents for DEI is its ability to reduce human bias in decision-making processes. In recruitment, performance management, and talent development, AI-powered systems can analyze large volumes of data and identify patterns that may be overlooked by human evaluators. When designed appropriately, these systems can help organizations focus on skills, qualifications, and performance rather than demographic characteristics such as gender, race, age, or disability. AI-powered accessibility tools, including speech recognition, real-time translation, and assistive technologies, are also helping to create more inclusive environments for people with disabilities and individuals from diverse linguistic backgrounds. However, this benefit assumes that biasness has been removed during AI development stage.

In addition, research shows that AI is not inherently unbiased. AI systems learn from historical data, and if that data reflects existing social inequalities, the technology may reproduce or even amplify those biases. A 2024 UNESCO study examining large language Image created by ChatGPT Author: Dr. Jenny Tan | 7 Jun 2026 Page 2 of 4 models found clear evidence of gender bias, racial stereotyping, and discriminatory associations in AI-generated content. The study revealed that AI systems often portrayed women in traditional domestic roles while associating men with leadership and professional occupations. Such findings demonstrate that AI can unintentionally reinforce societal stereotypes rather than challenge them.

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Image created by ChatGPT

The issue extends beyond content generation. Academic research examining AI- related incidents found that nearly half of documented AI incidents involved diversity and inclusion concerns, with racial, gender, and age discrimination among the most common issues identified. These findings suggest that bias in AI is not merely a theoretical concern but a real-world challenge affecting individuals and communities. This was also echoed by the discussion participants.

Equity is another area where AI can have both positive and negative consequences. Organizations increasingly use AI analytics to identify disparities in hiring, compensation, promotion rates, and employee engagement. These insights can support evidence-based interventions that promote workplace fairness. Yet, if organizations rely on biased algorithms without proper oversight, AI can institutionalize inequity at scale. Unlike human Author: Dr. Jenny Tan | 7 Jun 2026 Page 3 of 4 bias, which may be limited to individual decisions, algorithmic bias can affect thousands of people simultaneously, making its consequences more widespread and difficult to detect.

The impact of AI on employment also raises important DEI considerations. Many workers fear that automation will eliminate jobs and widen economic inequality. According to the World Economic Forum’s Future of Jobs Report 2025, approximately 22% of current jobs are expected to experience disruption by 2030. While AI and related technologies may displace around 92 million jobs, they are also projected to create approximately 170 million new roles globally. This suggests that the challenge is not simply job loss, but workforce transition and adaptation.

The situation in town and the feedback from the participants begged to differ from the jobs displacement argument. The participants gave feedback that they were not that worried about losing jobs to AI. Perhaps the key reasons why the participants could comment as such are that their organizations provide safe space for employees to upgrade and they also took proactive measures to learn more about AI. The key attitude that all participants agreed- upon is that employees have to keep an open mind to start unlearning and relearning. Being stubborn about their own competencies does not help them in their careers.

While we noted the impact in town, the effects of this transition outside of town may not be evenly distributed. Historically underrepresented groups, lower-income workers, and individuals with limited access to digital education may face greater barriers in acquiring the skills required for AI-enabled jobs. Research from the World Economic Forum indicates that nearly 39% of key workforce skills are expected to change by 2030, highlighting the urgent need for continuous learning and reskilling initiatives. Without targeted support, AI-driven transformation could deepen existing social and economic inequalities.

Gender representation within the AI industry itself remains another challenge. UNESCO reports that women continue to be underrepresented in AI-related professions, accounting for only about 30% of AI professionals globally. This lack of diversity within AI development teams can influence the perspectives embedded in technology and limit the ability of organizations to identify potential biases during design and testing. Diverse teams are more likely to recognize ethical concerns, challenge assumptions, and develop solutions that serve a broader range of users.

Recent research among AI and machine learning practitioners reinforces this point. While most professionals recognize the importance of diversity and inclusion in creating trustworthy AI systems, many organizations struggle to translate these principles into practice. Common barriers include limited representation of marginalized groups, insufficient transparency, and a lack of awareness regarding DEI issues throughout the AI Author: Dr. Jenny Tan | 7 Jun 2026 Page 4 of 4 development lifecycle. Researchers concluded that diverse teams contribute significantly to ethical, innovative, and socially responsible AI outcomes.

To ensure AI becomes a force for inclusion rather than exclusion, organizations must adopt responsible AI governance practices. These include conducting regular bias audits, using representative datasets, maintaining transparency in algorithmic decision-making, and involving diverse stakeholders throughout the design, deployment, and evaluation process. Equally important is investing in digital literacy, reskilling, and lifelong learning programs that enable all individuals to participate meaningfully in an AI-driven economy.

Hence, the author suggested applying the inclusive risk management framework as it strengthens decision-making by incorporating diverse perspectives, helping organizations identify risks and vulnerabilities that might otherwise remain unseen while reducing blind spots in risk assessments. Research shows that inclusive approaches also build stakeholder trust, enhance organizational resilience, and ensure that vulnerable or underrepresented groups are considered in planning, protection, and recovery efforts.

Ultimately, AI is neither inherently equitable nor inherently discriminatory. It reflects the values, assumptions, and data of the people who create it. As AI becomes increasingly integrated into our work and lives, organizations have a responsibility to ensure that technological innovation aligns with the principles of diversity, equity, and inclusivity. By prioritizing fairness, accountability, and human-centered design, AI can become a powerful tool for expanding opportunities, reducing barriers, and creating a more inclusive future for all.

References

  1. International Organization for Standardization (ISO). (2018). ISO 31000:2018 Risk Management – Guidelines. Geneva: ISO.
  2. Malik, S., Bano, M., & Zowghi, D. (2025). Diversity and Inclusion in AI: Insights from a Survey of AI/ML Practitioners.
  3. Renn, O. (2021). Risk Governance: Resilience and Adaptive Capacity in Complex Systems. Routledge.
  4. Renn, O., & Schweizer, P.-J. (2009). Inclusive Risk Governance: Concepts and Application to Environmental Policy Making. Environmental Policy and Governance, 19(3), 174–185.
  5. Shams, R. A., Zowghi, D., & Bano, M. (2024). AI for All: Identifying AI Incidents Related to Diversity and Inclusion.
  6. UNESCO. Generative AI: UNESCO Study Reveals Alarming Evidence of Regressive Gender Stereotypes (2024).
  7. UNESCO. Tackling Gender Bias and Harms in Artificial Intelligence (2025).
  8. World Economic Forum. Future of Jobs Report 2025.
  9. World Economic Forum. Reskilling Revolution and Future Workforce Trends (2026).

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